You may return any item within 30 days for a refund. Items returned must be in the same condition as received, and you must pay the return shipping fee (shipping, in either direction, is never refunded unless the return was due to a mistake made by us).
When an exchange is desired, all exchanges are handled as a refund for the original item, followed by a new order for the new item. You can see from that we don't really do exchanges-- we only do refunds, which leaves you free to reorder whenever you wish, and it gives us a simple, uniform way to handle all returns.
If you return anything, we only need something with the return that identifies the order from which it was purchased. A copy of the order included with the return works well for that, but anything that helps us identify the original order can be used. Once we receive the return, and identify the order that it was purchased from, we will refund the same funding source that was used to place the original purchase.
Our return address is:
Bountiful Baby 2140 South 3600 West West Valley City, Utah 84119